Frequently Asked Questions (FAQ)
MQ Healthcare Distributor supports both retail and business customers.
However, certain regulated or professional-use items may require a business account, medical license, or organizational verification before purchase.
You may request a business account using our online form located on the “Business Customers” section of our website.
Our team will review your information and contact you with next steps.
We accept:
- Credit and debit cards
- PayPal
- ACH & Wire transfers
- Business checks (for approved terms accounts)
- Purchase Orders (POs) from established business accounts
Yes. Net payment terms are available to qualified institutions, clinics, government agencies, and approved business accounts.
During the account review process,payment history, account standing, and purchasing volume may be required to determine eligibility.
Net terms are not automatically extended to all customers and are evaluated on a case-by-case basis.
We accept:
- Credit and debit cards
- PayPal
- ACH & Wire transfers
- Business checks (for approved terms accounts)
- Purchase Orders (POs) from established business accounts
Yes. Local delivery is available for eligible business customers located within our designated delivery routes in the Dallas–Fort Worth region. Because our local delivery program operates on scheduled routes, availability may vary by location, and order minimums may apply depending on the customer and product category.
Customers should contact us to confirm route availability and obtain an estimated delivery timeline before placing an order for local delivery.
Please note that local delivery eligibility may also depend on the receiving facility’s available infrastructure, including loading dock access, freight handling capability, receiving hours, and staff availability to accept delivery.
Certain restrictions may apply when facility conditions prevent safe or efficient unloading of cargo.
Certain regulated, diagnostic, or professional-use items may require:
Products that require documentation or verification will include a clear indicator on the product page, notifying customers of any restrictions before purchase.
- A valid medical or professional license
- A facility license
- A prescription
- A verified business account
- Organizational or credential validation
Return eligibility depends on:
- Product type
- Regulatory classification
- Packaging condition
- Compliance requirements
Sterile items, pharmaceuticals, temperature-sensitive goods, regulated products, and any items with opened or compromised packaging cannot be returned.
Additionally, correctly dispatched products are not eligible for return, as we follow strict regulatory and safety guidelines for medical and clinical supplies.
Please refer to our Shipping & Returns Policy for full details.
If your order arrives with visible damage or missing items, please notify us within 48 hours and include photos and order details.
This helps us review the situation and determine the best path toward a resolution.
MQ Healthcare may request documentation such as photos, packaging details, receiving logs, or delivery notes when needed to assist in our internal review.
This helps us identify where the issue occurred and ensure accurate follow-up.
Please note that MQ Healthcare is not responsible for theft, loss, or damage that occurs after the order has been successfully delivered to the address provided.
Once a package is confirmed delivered by the carrier or MQ Healthcare personnel, responsibility for the package transfers to the recipient.
If delivering to a commercial address, please ensure that:
To avoid product sitting overnight or in unsafe locations, please coordinate delivery instructions or schedules with your receiving department or by contacting us before delivery.
Deliveries occur during normal working hours
Staff or receiving personnel are available to accept the shipment
Clear receiving instructions are provided, including dock access or designated drop-off points
Packages are not left after hours, outdoors, or in unsecured or unsupervised areas
Eligible business customers may qualify for volume-based pricing or negotiated discounts depending on the products being purchased and the organization’s projected supply needs. Pricing considerations may include:
- Forecasted purchasing volume
- Contracted or long-term supply agreements
- Participation in formal or informal bids/RFPs
- Product category demand
- Order frequency and operational requirements
Volume discounting is not automatic and is evaluated individually based on customer profile, product category, and supplier pricing structures.
However, some discounts may apply automatically during:
- Limited-time promotions
- Seasonal campaigns
- Manufacturer-driven discounts
- Product-specific price events
When applicable, these promotional discounts will be clearly displayed on the product page, and the discounted pricing will be shown at checkout for eligible items.
MQ Healthcare works closely with business customers to determine appropriate pricing opportunities while maintaining compliance, supply reliability, and product availability.
Yes. MQ Healthcare can assist in sourcing specialized, high-demand, or hard-to-find items through our supplier network. If you are looking for a specific product, brand, or category that is not shown on our website, our sourcing team will:
- Check availability with our authorized suppliers
- Verify lead times and current market conditions
- Provide alternatives if the exact item is unavailable
- Confirm whether the product is restricted or requires special documentation
- Offer pricing and delivery estimates based on supplier availability
Special orders may require additional processing time or manufacturer approval. Our team will guide you through the sourcing process and provide updates as information becomes available.
Most durable medical equipment, diagnostic devices, and electronic products sold by MQ Healthcare include a manufacturer warranty. Warranty terms vary by brand and product category, but they generally cover defects in materials, workmanship, or functionality during the specified warranty period.
How warranties are handled
All warranty claims are processed directly through the manufacturer. As the product’s original producer, the manufacturer is responsible for evaluating warranty claims, authorizing repairs or replacements, and determining the appropriate resolution.
MQ Healthcare assists by supplying purchase documentation, product information, and guidance, but we do not alter or override manufacturer warranty policies.
Manufacturers may require the following for warranty review:
- Product serial number, lot, or batch information
- Photos or videos demonstrating the issue
- Proof of purchase
- A written description of the malfunction
- Verification that the product was used and maintained properly
- Return of the item for inspection, when applicable
What is typically covered
While coverage varies by manufacturer, standard warranties often include:
- Defects in materials or workmanship
- Mechanical failures
- Electrical or operational malfunctions not caused by misuse
Manufacturer warranties typically do not cover:
- Damage from misuse, mishandling, or improper operation
- Problems caused by unauthorized service or modifications
- Accidental damage, including drops, spills, or improper storage
- Cosmetic damage that does not affect function
- Failures resulting from improper cleaning or maintenance
- Normal wear and tear
- Products that are past the warranty period
Consumables vs. Equipment
Consumable items—such as gloves, PPE, wound care supplies, sterile products, and other disposable goods—do not carry warranties.
Defective consumables follow a separate evaluation process outlined in our Shipping & Returns Policy.
Extended warranty options
Some equipment may be eligible for optional extended warranty coverage or service plans offered by third-party providers. These programs:
- Are purchased separately
- Have their own coverage terms and exclusions
- Are handled directly by the extended warranty provider
MQ Healthcare can assist by providing any documentation needed to open a claim with the provider.
Steps to initiate a warranty request
If you believe your equipment may qualify for warranty support:
- Gather product details: model number, serial number, invoice number, and description of the issue
- Take photos or videos to document the malfunction
- Contact MQ Healthcare at
- Our team will provide guidance and direct you to the appropriate manufacturer warranty department
