2.1 Information You Provide Directly
We may collect:
• Name and contact information
• Business or facility information
• Purchase history
• Professional licenses or credentials (when required)
• Tax-exempt documentation
• Payment information (processed securely by third-party processors)
• Communications with our team

We do not store full credit card numbers.

2.2 Information Collected Automatically
We may collect:
• IP address, browser type, device type
• Pages visited and actions taken
• Date/time of visits
• Cookies and tracking data

2.3 Information From Third Parties
We may receive information from:
• Payment processors
• Shipping carriers
• Verification services (e.g., NPI, DEA, licensure)
• Government procurement systems
• Analytics providers

3.1 To process and deliver orders.
3.2 To verify licenses or credentials for regulated products.
3.3 To manage accounts and provide support.
3.4 To detect and prevent fraud.
3.5 To comply with legal and regulatory obligations.
3.6 To communicate important updates, recalls, or compliance notices.
3.7 To improve website functionality and user experience.

We do not sell your information.

4.1 Transactions and Order Fulfillment
We may share information with:

• Payment processors

• Shipping carriers

• Manufacturers and distributors assisting with warranties, replacements, or recalls

• Logistics partners supporting order delivery

4.2 Legal and Regulatory Compliance
We may disclose information when required by law or regulation, including to:

• Federal or state regulators

• Licensing verification systems

• Law enforcement agencies

• Government procurement authorities

4.3 Operational and Technical Support
We may share information with service providers who assist in operating our business, including:

• IT service providers

• Website hosting platforms

• Analytics and security partners

• Software and cloud-service vendors

5.1 Contractual Necessity
We process certain personal and business information because it is necessary to:

• fulfill and deliver orders

• create and manage customer accounts

• process payments

• verify professional or facility credentials (when required)

• communicate updates regarding orders, backorders, substitutions, or product availability

Without this information, MQ Healthcare cannot complete the transaction or provide essential services.

5.2 Legal and Regulatory Obligations
Some information must be collected and retained to comply with state, federal, and industry regulations, including but not limited to:

• tax, audit, and accounting requirements

• verification of licenses, credentials, or prescriptions for regulated medical products

• federal procurement, reporting, or compliance rules

• product recall or safety notice obligations

• fraud prevention and identity validation

We only collect the information required to satisfy applicable laws and regulations.

5.3 Legitimate Business Interests
We may process information when it is reasonably necessary for our legitimate business operations, such as:

• improving website functionality and performance

• enhancing customer support and service experience

• analyzing usage to maintain security and detect fraud

• managing supply chain and logistics operations

• maintaining accurate business, regulatory, and operational records

These activities support the safe, efficient operation of our business and protect both MQ Healthcare and our customers.

5.4 Customer Consent
In certain cases, we may process information based on your explicit consent, such as when you:

• opt in to marketing communications

• subscribe to newsletters

• use optional account features

• consent to cookies or certain analytical tools

Consent can be withdrawn at any time by adjusting your account settings or contacting us directly.

5.5 Public Interest or Authorized Requests
In limited circumstances, we may process or share information:

• to assist with public health and safety events

• when responding to lawful requests from governmental or regulatory agencies

• when required during audits or federal procurement activities

• in connection with preventing fraud, abuse, or illegal activity

Such disclosures occur only when permitted or required by law.

6.1 Retention for Operational and Business Purposes
We retain certain information for as long as it is reasonably necessary to:

• fulfill and support customer orders

• maintain accurate business, shipping, and purchase records

• manage customer accounts and transaction histories

• support product warranty or quality investigations

• validate tax exemption status for recurring purchasing

• provide ongoing customer service or support

6.2 Retention Required for Legal, Regulatory, or Audit Compliance
Certain information must be stored to comply with federal, state, and industry regulations. This may include:

• purchase records and invoices (typically retained for 7 years, depending on jurisdiction)

• sales tax documentation

• records of sales involving regulated medical products

• licensing or credential verification records

• communications related to recalls, safety notices, or compliance updates

• documentation related to procurement by government or institutional customers

Retention periods follow applicable laws such as IRS rules, state procurement rules, FDA/DEA compliance, and general business requirements.

6.3 Retention for Fraud Prevention and Security
Information may be retained as needed to:

• detect abusive or unauthorized activity

• investigate fraud attempts

• maintain system integrity and security logs

• enforce Terms & Conditions

• monitor compliance with restricted product purchasing rules

Security logs may be stored for shorter or longer periods depending on threat assessments or legal requirements.

6.4 Retention for Product Support, Warranties, and Investigations
Information may be retained to:

• assist with manufacturer warranty claims

• investigate product quality concerns

• support recall-related notifications

• communicate changes or safety updates affecting previously purchased items

These records help ensure customer safety and proper product lifecycle management.

6.5 Data Deletion or Anonymization
When information is no longer needed for business, legal, or operational purposes, MQ Healthcare will:

• securely delete the information, or

• anonymize it so it can no longer identify any individual, facility, or organization

Anonymized data may be used for aggregated reporting, forecasting, or analytics.

6.6 Customer-Initiated Requests for Deletion
Customers may request deletion or deactivation of account information. Deletion may be limited by:

• legal retention obligations

• tax or procurement record-keeping requirements

• warranty, compliance, or safety obligations

• requirements under government purchasing agreements

Once required retention periods expire, eligible data will be securely removed.

7.1 MQ Healthcare uses commercially reasonable safeguards to secure data, including encryption, access controls, authentication systems, and secure hosting.
7.2 Sensitive payment data is handled exclusively by PCI-compliant processors.
7.3 While no system is completely secure, we take proactive measures to minimize risk.
7.4 Security practices are reviewed periodically to meet evolving regulatory and industry requirements.

8.1 Cookies and tracking tools may be used for:

• Login functionality

• Cart and checkout processes

• Fraud prevention

• Site performance and analytics

• Enhancing your browsing experience

8.2 You may adjust your browser settings to disable cookies, but certain site features may not function properly.
8.3 Cookie categories may include essential, performance, and analytics cookies.

9.1 MQ Healthcare Distributor LLC is not a HIPAA Covered Entity and does not provide healthcare treatment, billing, or insurance services. We do not maintain or manage Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

9.2 Certain medical products sold by MQ Healthcare may require a practitioner’s authorization or prescription. These documents are used solely to verify the purchaser’s eligibility under federal or state regulations and are expected to contain only practitioner and product information. Patient-specific information is not required and should not be included.

9.3 MQ Healthcare does not request, use, store, or process:

• Patient names

• Patient contact information

• Clinical diagnoses

• ICD-10 codes

• Medical histories

• Insurance information

• Any identifiable health information

If any PHI is transmitted to MQ Healthcare in error, it will be identified as soon as reasonably possible and securely deleted.

9.4 Information provided by practitioners (such as prescriptions, professional licenses, or NPI numbers) is considered professional and business information, not PHI. Such documentation is processed only to ensure compliance with applicable product restrictions.

9.5 Because MQ Healthcare is not a HIPAA Covered Entity and does not handle PHI, we do not issue a HIPAA “Notice of Privacy Practices.” If regulations ever require MQ Healthcare to operate as a Covered Entity, a Notice of Privacy Practices will be made available at that time.

10.1 Updating Account Information
Customers may review and update their account details at any time, including:

• Contact information

• Billing or shipping addresses

• Business or facility details

• Professional credentials

• Account passwords and login credentials

It is the customer’s responsibility to keep this information accurate to ensure order accuracy, regulatory compliance, and timely communication.

10.2 Communication Preferences
Customers may adjust their communication preferences regarding:

• Marketing emails

• Promotional updates

• Newsletter subscriptions

Transactional emails such as order confirmations, compliance requests, shipping updates, and safety alerts cannot be opted out of, as they are required for business operations and regulatory obligations.

10.3 Cookie and Tracking Preferences
Customers may manage cookie settings through their browser or device controls. Disabling certain cookies may affect site functionality, including login, cart, and checkout operations.

10.4 Requesting Account Deactivation
Customers may request account deactivation at any time. Upon deactivation:

• The account will be closed

• Login access will be disabled

• Future orders must be placed as a new customer or through alternative channels

Some information may still be retained if required for tax, compliance, fraud prevention, safety alerts, or regulatory record-keeping.

10.5 Data Correction Requests
If a customer believes any stored information is inaccurate or incomplete, MQ Healthcare will take reasonable steps to correct or update the information after identity verification.

10.6 Data Deletion Requests
Customers may request deletion of personal information. Deletion may be limited where retention is required for:

• Legal or regulatory compliance

• Financial or tax documentation

• Product warranty or recall obligations

• Fraud detection and security records

• Government procurement audit requirements

Where full deletion is not possible, MQ Healthcare will minimize or restrict access to retained information whenever feasible.

10.7 Right to Know What Information We Hold
Customers may request a summary of the information MQ Healthcare maintains about them. This includes:

• Account profile data

• Order and transaction histories

• Verification documentation

• Communication logs

• Compliance-related records

Responses will be provided within a reasonable timeframe after validating the requestor’s identity.

10.8 Identity Verification for Sensitive Requests
To maintain security and prevent fraud, MQ Healthcare may require identity or account ownership verification before processing:

• Account updates

• Deactivation or deletion requests

• Information access requests

• Credential updates for regulated product access

This helps ensure that only authorized users can modify or access account information.

10.9 Limitations on Privacy Choices
Some data processing activities are essential to business operations, legal compliance, and safety obligations. For this reason, customers may not opt out of:

• Order confirmations

• Shipping updates

• Recall or safety notices

• Regulatory compliance requests

• Security or fraud-prevention monitoring

These communications are considered critical and mandatory.

11.1 MQ Healthcare Distributor LLC does not knowingly collect, use, or maintain personal information from individuals under the age of 18. Our website, services, and product offerings are intended exclusively for adult users, licensed professionals, and authorized business or government purchasers.

11.2 We do not market or sell products directly to minors. Certain medical supplies, diagnostic products, or regulated items may require professional credentials, facility authorization, or adult verification prior to purchase.

11.3 If we become aware that information has been submitted by an individual under the age of 18, we will take immediate steps to:

• Delete the information from our systems

• Disable the associated account (if applicable)

• Prevent further access or ordering activity

• Notify the submitting party that minors may not use our services

11.4 Parents, guardians, or educational institutions who believe that a minor may have provided information to MQ Healthcare in error may contact us using the information in Section 16. We will promptly investigate and remove any inadvertently collected data.

11.5 Because MQ Healthcare does not provide healthcare treatment, insurance, or patient services, we do not collect children’s health information or children’s Protected Health Information (PHI). Any such information submitted by mistake will be securely deleted upon discovery.

11.6 Accounts created by schools or educational institutions for legitimate organizational purposes must be managed exclusively by authorized adult personnel. Students or minors may not directly interact with our ordering systems or submit information through our website.

12.1 Some browsers and operating systems offer a “Do Not Track” (“DNT”) feature or send privacy preference signals intended to inform websites that a user does not wish to be tracked. Because there is currently no consistent industry standard for how websites should interpret or respond to these signals, MQ Healthcare Distributor LLC does not take action in response to “Do Not Track” requests at this time.

12.2 MQ Healthcare may use analytics tools, security monitoring, fraud-prevention technologies, and necessary cookies to maintain the safety, functionality, and integrity of our website and ordering systems. These tools may operate regardless of DNT signals because they support essential website operations, compliance monitoring, and cybersecurity protections.

12.3 Customers may manage their privacy preferences by adjusting browser settings, such as:

• Blocking or deleting cookies

• Enabling private browsing modes

• Restricting tracking scripts

• Using browser-level privacy tools

However, disabling certain cookies or features may affect crucial site functionality, including login, shopping cart activity, checkout processing, and credential verification workflows.

12.4 MQ Healthcare does not use behavioral advertising, cross-site tracking systems, or retargeting tools that monitor your activity across unrelated websites. Any tracking technologies used are limited to operational purposes, security, analytics, and fraud prevention.

12.5 If industry standards evolve to define how DNT signals should be interpreted, MQ Healthcare will review such standards and update this section accordingly to reflect current best practices and regulatory expectations.

12.6 For additional transparency, customers may request clarification on the types of analytics or security technologies used on our website by contacting us through the methods listed in Section 16.

13.1 Our website may contain links to third-party websites, resources, manufacturer pages, product documentation, regulatory materials, or external tools not operated or controlled by MQ Healthcare Distributor LLC. These links are provided solely for convenience, reference, or to support product information and verification processes.

13.2 MQ Healthcare does not endorse, monitor, or assume responsibility for the accuracy, security, privacy practices, data collection methods, or content of third-party websites. Each external site operates under its own privacy policy, terms of use, data retention rules, and security protocols.

13.3 When you leave the MQ Healthcare website by clicking an external link, any information you provide — including account details, browsing activity, or personal information — is governed exclusively by the policies of the third-party website. We strongly encourage customers to review the privacy policies and security statements of any external sites before submitting information or completing transactions.

13.4 MQ Healthcare is not responsible for:

• Data collection or tracking by third-party websites

• The accuracy or completeness of information on external pages

• Updates to product labels, SDS/MSDS files, or manufacturer specifications

• External compliance or regulatory notices

• Availability, functionality, or reliability of external links

• How third parties handle cookies, analytics, or personal data

13.5 Any link provided on our website should not be interpreted as an endorsement of the external site, its operators, or its products. All external access is at the user's own discretion and risk.

13.6 If a third-party website collects, uses, shares, or sells information in ways inconsistent with MQ Healthcare’s Privacy Policy, such practices are the responsibility of that third-party and not MQ Healthcare.

13.7 If you encounter a broken, outdated, or inappropriate link, please notify us so we may address it promptly.

14.1 MQ Healthcare Distributor LLC is committed to providing an accessible digital experience for all customers, including individuals with disabilities. Our goal is to ensure that all users can access the information, products, and services available through our website, regardless of ability or assistive technology used.

14.2 We strive to develop and maintain our website in substantial conformance with widely recognized accessibility standards such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. While these standards provide a helpful framework for ADA compliance, we continuously monitor and improve site accessibility as technology and guidelines evolve.

14.3 We take reasonable steps to ensure that key website functions — including navigation, product information, ordering processes, and customer communication — are perceivable, operable, understandable, and robust for all users.

14.4 Users who experience difficulty accessing any part of our website or content may request assistance through our designated communication channels. Upon receiving an accessibility-related request, MQ Healthcare will make reasonable efforts to:

• Provide the requested information in an accessible format

• Assist with navigating the site or completing a transaction

• Offer alternative communication or support options

• Address accessibility barriers when feasible

14.5 To support ongoing accessibility, MQ Healthcare may consult with accessibility professionals, utilize automated scanning tools, or review feedback from users to identify and correct issues that may interfere with equal access.

14.6 If a disability prevents a user from accessing specific content or completing an order online, MQ Healthcare will provide reasonable accommodations, which may include:

• Placing orders via assisted channels

• Providing product details via email or telephone

• Offering accessible documentation formats

These accommodations do not guarantee modifications to product offerings or business processes that would impose undue burden or fundamentally alter our services.

14.7 Our commitment to accessibility aligns with ADA Title III expectations and supports compliance to the extent required for federal contracting, institutional procurement, and government accessibility standards.

14.8 Accessibility feedback is welcome and encouraged. Users can report issues or request accommodations at any time using the contact information provided in Section 16.

15.1 MQ Healthcare Distributor LLC may revise, update, or modify this Privacy Policy at any time to reflect changes in our business practices, regulatory requirements, product offerings, security standards, or industry guidelines governing medical distribution and e-commerce operations.

15.2 Any updates to this policy will be posted on our website with an updated “Last Updated” date. The revised version becomes effective immediately upon posting, unless otherwise specified.

15.3 Customers and account holders are encouraged to review this Privacy Policy periodically to remain informed of current privacy practices, especially when placing new orders or submitting information for regulated product verification.

15.4 In cases where significant changes affect how MQ Healthcare collects, retains, or processes information—particularly for regulated product compliance, electronic communication requirements, or credential verification—we may provide additional notice through email, account notifications, or other reasonable communication methods.

15.5 Continued use of our website, services, or ordering systems after posted updates constitutes acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the website and contact us to discuss account options.

15.6 No modification or waiver relating to this Privacy Policy is valid unless made in writing and formally approved by MQ Healthcare. Verbal statements or informal communications do not alter the provisions of this policy.

16.1 For questions regarding this Privacy Policy, data protection practices, compliance obligations, or privacy-related concerns, customers may contact MQ Healthcare Distributor LLC at the following dedicated legal and compliance email address:

legal@mqhealthcarepr.com

This channel is reserved specifically for privacy matters, legal notices, regulatory documentation, and credential verification inquiries.

16.2 For general customer service requests—including product questions, order assistance, returns, and delivery issues—please use the contact information or web form provided on our “Contact Us” page. Directing non-legal inquiries to the appropriate channel ensures timely and accurate support.

16.3 When contacting us regarding privacy or data-related matters, MQ Healthcare may request additional information to verify your identity or account ownership before responding. This helps protect customer information from unauthorized access or disclosure.

16.4 We aim to respond to privacy and compliance inquiries within a reasonable timeframe. However, response times may vary depending on the nature of the request, regulatory requirements, or the need for identity verification.

16.5 For accessibility-related assistance or alternative formats, customers may contact our accessibility support team using the same legal and compliance email. We will make reasonable efforts to accommodate your needs in accordance with Section 14 of this Privacy Policy.

16.6 All formal legal notices or mandatory communications under this Privacy Policy or applicable laws must be submitted to the email listed above. Notices sent to alternate emails or communication channels may not be processed promptly.